Most of my bad experiences were with the sales people at my local dealership. I had to go 80 miles away before I could find a salesman that realized that I didn't want a King Ranch. I would go in telling them exatally what I wanted and how much I wanted to spent, and they would take me to the most expensive truck on the lot. I would tell them that it was more than I wanted to spend and they would want to "talk to the manager" and after an hour or so they would get really mad when I told them I didn't have $40,000 plus to spend on a truck.
I also am not happy with the local Lincoln dealership after one of the service managers made my pregnant wife cry while he was blowing cigar smoke in her face.
I understand that these people all have stressful jobs...so do I. If I treated a patient like some of the dealerships around here treated me....there would be hell to pay.
On that note, I am VERY pleased with the dealership that I bought my truck from, it is just sad that I have to drive 80 miles to go there.

 

Me too. I paid $1450 for my warranty, and I get $1400 back if I havent had a claim after five years. At least that's what my paper work says, and what they told me...

 

They are, and they aren't. Yes, the labor ops are the same across the board, but how certain dealers use these ops and how they get checked by Ford for using these ops can vary. A dealership that's high in warranty repairs in a certain area has less leeway with what they can run than a dealership that is lower in warranty repairs. Some of them are just flatout half asses.