Glad you came around Kevin. Your e-mail to freekyFX4 had me pretty fired up and I had a fairly dramatic post of my own composed. However, knowing how emotions go (including my own) I thought I'd sit on it for a bit and see how things played out. Glad I didn't have to post it.

-Frito (Re-satisfied Autospring Customer)

 

See, now that the man was man enough to apologize in public I guess we need to back off. Great Customer Relations Skills Kevin in trying to make it right for him. Better than your last email anyway..... Good luck.

Also, Freeky, maybe you shouldn't call someone else's products "homemade" or say "you ripped me off"again ..............

 

Autospring has been on my truck for 25K miles . No problems and i would rather have a steel part then a plastic composit holding the weight of my truck.

 

Well, I emailed Kevin and we'll see what happens. I will not post anything, positive or negative, about Autospring until this all pans out. I have to give him the benefit of the doubt. I appreciate to apology and hope that he was just having a bad day.

 

. . some people just need to stop being cheap and realize things like this happen when you mod vehicles, thats all.

 

unfortunately, one response like that is too many, apology or not. No business from me.

 

I've had my 2" Autospring for around 20K trouble free miles. I talked to Kevin about his product and he answered all of my questions to my satisfation and in a professional manner.

In my experience in dealing with people, in business or otherwise, it's mostly a matter of "reaping what you sow".

Just another data point...

 

Nice of the dude to come on here an try to right the wrong, but the damage has been done. Check out the views on this thread.

I'm a small business owner, and one of the first things my employees learn is the cardinal rule of customer service.

A satisfied customer will tell 3 people about their experience with you.
A pissed off customer will tell 12 people about their experience with you.

Do the math, leave the ego at the door.

 

Where did you buy those shocks and how much were they? I found the kit, Skyjacker F4301K SK, on http://www.rockymountainsusp.com/ for $579. Is there anyone selling it cheaper? I already have the Pro-Comp Add-A-Leaf on the rear, so I really don't need the Skyjacker add-a-leaf. Can the shocks be purchased separately?

 

Sure, if you love crazy axle angles.

 

...and a pissed off F150 online member will tell the whole internet.

 

I have put 30,000 miles on my 04 SCrew since installing the Auto Springs 2.5 " leveling kit and have had absolutely "0" problems...And I drive the truck very hard....

 

I've got the new design 2" AS on my truck, only 1000 miles so far but no issues. For anyone thinking about TopGun, I saw a similar complaint on antother message board a while back about TopGun and the customer service issue when the guy had a problem. TopGun, AS, EZ, on some trucks probably any of these will make the spring hit. At least AS redesigned theirs to correct it, I'm not sure if the others have, they don't mention it in their ads. IMHO all three of these are the most bang for your buck, anything else is either a lot more money and/or you need spring compressors to install. If I had the decision to make again today I'd still go AS to level my truck.

 

I have the 2.5 on mine and love it, it did exactly what was advertised, leveled the truck and all this for 100 bucks shipping included. I have the new version and the welds and overall quality of the product is top notch. I called and ordered the kit and 3 days later the kit shows up at my door.. I would order again with ease..

Dale Balser

 

UPDATE - Saturday, 1/28/06 19:00 - I have spoken to Kevin and everything is cool. I haven't decided what I am going to do about my truck yet. He hasn't made any promises and I haven't made any requests. All in all, I think he's a decent guy. He's just been ripped off too many times by people and is probably a little gun-shy. Anyway, I am probably going to go with either the Rancho Triple-X 0-2.5" adjustable shocks or the Skyjacker 3" coilover lift. As I said before, this thread grew because of what Kevin said and not because of my little clunk. I feel that if he had not responded the way he did, there would have been more people bashing me for complaining about a couple of pieces of metal that cost $100. I have been extremely satisfied with the build quality of the Autospring, it's just the clunk that bothers me. Hopefully, I can get that taken care of soon. I just need to save about $600 for the alternative...to do the same thing that the $100 Autospring does.