Sync Question
#16
03-24-2011, 12:31 PM
What is 911 Assist and how does it work?
Using your mobile phone, 911 Assist helps put you directly in touch with a 911 operator—bypassing intermediary call centers—and if you’re unable to speak, delivers an emergency message to the operator.
When the feature is ON, 911 Assist uses your paired and connected mobile phone to dial 911 if your airbag deploys and, on certain vehicles, if the emergency fuel pump shut-off is activated.
911 Assist gives occupants the option to cancel the call before dialing.
The vehicle's electrical system (including the battery), the wireless service provider's signal and a connected mobile phone all must be available and operating for 911 Assist to function properly. These systems may become damaged in a crash. The paired mobile phone must be connected to SYNC, and the 911 Assist feature enabled, in order for 911 to be dialed.
From the 09 manual:
911 ASSIST™ (IF EQUIPPED)
For 911 Assist™ to function properly, the vehicle must have battery power after the crash, the cell phone must be previously paired, connected to SYNC, and continue to function properly, and the 911 Assist™ feature must be previously enabled (set to ON).
WARNING: Do not wait for 911 Assist™ to initiate an emergency call if you are capable yourself. Dial emergency services immediately to avoid delayed response time, which could increase the risk of serious injury or death after a crash. If you do not hear 911 Assist™ within 5 seconds after the crash, the system or phone may be damaged or non-functional.
The cell phone or 911 Assist™ hardware may become damaged in a crash, the vehicle may lose battery power, or the cell phone may be thrown from the vehicle, which could prevent operation. Additionally, not all crashes deploy an airbag or, in certain vehicles, activate the fuel pump shut-off which are the criteria to initiate 911 Assist™.
Airbags generally deploy in certain frontal, near frontal, side and rollover crashes, and the deployment of any airbag is intended to act as a 911 Assist™ trigger if those events occur. For more information about airbag
deployment, see the Seating and Safety Restraints chapter of your Owner Guide. The fuel pump shut-off, in certain vehicles, is intended to act as a trigger for 911 Assist™ in rear-end crashes, in which airbags generally do not deploy. To determine if your vehicle has this trigger,check the Roadside Emergency chapter in your Owner’s Guide. If your Owner Guide describes a “Fuel Pump Shut-off”, it will trigger 911 Assist™. If your Owner Guide describes a “Fuel Pump Shut-off Switch”, it will not trigger 911 Assist™.
WARNING: Always place cell phone in a secure location to prevent it from becoming a projectile or becoming damaged in the event of a collision. Failure to do so may cause serious injury or damage the phone which could prevent 911 Assist from functioning properly.
911 ASSIST™PRIVACY NOTICE: Once 911 Assist™ is enabled (set to ON), 911 Assist™ may, through any paired and connected cell phone, disclose to emergency services that the vehicle has been in a crash involving the deployment of an airbag or, in certain vehicles, the activation of the fuel pump shut-off. Certain versions or updates to 911 Assist™ may also be capable of electronically or verbally disclosing to 911 operators the vehicle
location, and/or other details about the vehicle or crash to assist 911 operators to provide the most appropriate emergency services. If you do not want to disclose this information, do not enable (set to ON) the feature.
Note: If 911 Assist™ is enabled/disabled by any user, the current setting will apply for all paired phones. If the 911 Assist™ setting is disabled (set to OFF), a voice message and/or display item will inform the vehicle occupants when a previously paired phone connects to SYNC. In the event of a crash involving the deployment of an airbag or the activation of the fuel pump shut-off, in certain vehicles, SYNC is designed to assist occupants in attempting to contact emergency services by dialing 911 through the occupant’s paired and connected Bluetooth enabled cellular phone. In the event that a connected cellular phone is damaged or loses connection to SYNC, SYNC will search for and connect to any available, previously paired cell phone and attempt to place the call to 911. Before initiating the call, SYNC provides a short window of time (approximately 10 seconds) that allows the driver or
passenger to decide whether to cancel the call by pressing and holding on the steering wheel controls or on the audio system. Before initiating the 911 call for the occupants, SYNC will say the following or a similar message:
“SYNC will attempt to call 911. If you wish to cancel the call, press and hold the phone button.”
If the call is not cancelled and a successful call is made, a pre-recorded message will be played for the 911 operator and then the occupant(s) in
the vehicle will be able to communicate with the 911 operator.
Note: Failure to cancel the call as described above will result in SYNC dialing 911.
Note: When you are connected to the 911 operator, be prepared to provide your name, phone number and location immediately, because not all 911 systems are capable of receiving this information electronically.
The following steps are required for the 911 Assist™ feature to perform properly:
• SYNC is on and functioning properly at the time of the incident and throughout feature activation and use.
• SYNC 911 Assist™ feature is set to ON prior to the incident.
• A Bluetooth enabled cellular phone is paired and connected to SYNC.
• A connected Bluetooth enabled cellular phone has the ability to make an outgoing call at the time of the incident (i.e, has adequate network coverage and signal strength).
• The vehicle is located in the U.S. or Canada or in a territory in which 911 is the emergency number. WARNING: Unless 911 Assist™ is previously configured to ON prior to a crash, 911 Assist™ will not dial for help during an
emergency, which could delay response time, increasing the risk of serious injury or death after a crash.
The 911 Assist™ feature is initially set to OFF. To access the setting:
1. Press to enter PHONE MENU.
2. Scroll repeatedly until 911 ASSIST appears in the radio display.
3. Press OK to confirm and enter the 911 ASSIST menu.
4. Press or to toggle between ON/OFF.
5. Press OK when the desired option appears in the radio display. SET ON or SET OFF will appear in the radio display as a confirmation.
For more information, please visit www.SyncMyRide.com.
Note: Before enabling (setting to ON), review the 911 Assist™ Privacy Notice.
Using your mobile phone, 911 Assist helps put you directly in touch with a 911 operator—bypassing intermediary call centers—and if you’re unable to speak, delivers an emergency message to the operator.
When the feature is ON, 911 Assist uses your paired and connected mobile phone to dial 911 if your airbag deploys and, on certain vehicles, if the emergency fuel pump shut-off is activated.
911 Assist gives occupants the option to cancel the call before dialing.
The vehicle's electrical system (including the battery), the wireless service provider's signal and a connected mobile phone all must be available and operating for 911 Assist to function properly. These systems may become damaged in a crash. The paired mobile phone must be connected to SYNC, and the 911 Assist feature enabled, in order for 911 to be dialed.
From the 09 manual:
911 ASSIST™ (IF EQUIPPED)
For 911 Assist™ to function properly, the vehicle must have battery power after the crash, the cell phone must be previously paired, connected to SYNC, and continue to function properly, and the 911 Assist™ feature must be previously enabled (set to ON).
WARNING: Do not wait for 911 Assist™ to initiate an emergency call if you are capable yourself. Dial emergency services immediately to avoid delayed response time, which could increase the risk of serious injury or death after a crash. If you do not hear 911 Assist™ within 5 seconds after the crash, the system or phone may be damaged or non-functional.
The cell phone or 911 Assist™ hardware may become damaged in a crash, the vehicle may lose battery power, or the cell phone may be thrown from the vehicle, which could prevent operation. Additionally, not all crashes deploy an airbag or, in certain vehicles, activate the fuel pump shut-off which are the criteria to initiate 911 Assist™.
Airbags generally deploy in certain frontal, near frontal, side and rollover crashes, and the deployment of any airbag is intended to act as a 911 Assist™ trigger if those events occur. For more information about airbag
deployment, see the Seating and Safety Restraints chapter of your Owner Guide. The fuel pump shut-off, in certain vehicles, is intended to act as a trigger for 911 Assist™ in rear-end crashes, in which airbags generally do not deploy. To determine if your vehicle has this trigger,check the Roadside Emergency chapter in your Owner’s Guide. If your Owner Guide describes a “Fuel Pump Shut-off”, it will trigger 911 Assist™. If your Owner Guide describes a “Fuel Pump Shut-off Switch”, it will not trigger 911 Assist™.
WARNING: Always place cell phone in a secure location to prevent it from becoming a projectile or becoming damaged in the event of a collision. Failure to do so may cause serious injury or damage the phone which could prevent 911 Assist from functioning properly.
911 ASSIST™PRIVACY NOTICE: Once 911 Assist™ is enabled (set to ON), 911 Assist™ may, through any paired and connected cell phone, disclose to emergency services that the vehicle has been in a crash involving the deployment of an airbag or, in certain vehicles, the activation of the fuel pump shut-off. Certain versions or updates to 911 Assist™ may also be capable of electronically or verbally disclosing to 911 operators the vehicle
location, and/or other details about the vehicle or crash to assist 911 operators to provide the most appropriate emergency services. If you do not want to disclose this information, do not enable (set to ON) the feature.
Note: If 911 Assist™ is enabled/disabled by any user, the current setting will apply for all paired phones. If the 911 Assist™ setting is disabled (set to OFF), a voice message and/or display item will inform the vehicle occupants when a previously paired phone connects to SYNC. In the event of a crash involving the deployment of an airbag or the activation of the fuel pump shut-off, in certain vehicles, SYNC is designed to assist occupants in attempting to contact emergency services by dialing 911 through the occupant’s paired and connected Bluetooth enabled cellular phone. In the event that a connected cellular phone is damaged or loses connection to SYNC, SYNC will search for and connect to any available, previously paired cell phone and attempt to place the call to 911. Before initiating the call, SYNC provides a short window of time (approximately 10 seconds) that allows the driver or
passenger to decide whether to cancel the call by pressing and holding on the steering wheel controls or on the audio system. Before initiating the 911 call for the occupants, SYNC will say the following or a similar message:
“SYNC will attempt to call 911. If you wish to cancel the call, press and hold the phone button.”
If the call is not cancelled and a successful call is made, a pre-recorded message will be played for the 911 operator and then the occupant(s) in
the vehicle will be able to communicate with the 911 operator.
Note: Failure to cancel the call as described above will result in SYNC dialing 911.
Note: When you are connected to the 911 operator, be prepared to provide your name, phone number and location immediately, because not all 911 systems are capable of receiving this information electronically.
The following steps are required for the 911 Assist™ feature to perform properly:
• SYNC is on and functioning properly at the time of the incident and throughout feature activation and use.
• SYNC 911 Assist™ feature is set to ON prior to the incident.
• A Bluetooth enabled cellular phone is paired and connected to SYNC.
• A connected Bluetooth enabled cellular phone has the ability to make an outgoing call at the time of the incident (i.e, has adequate network coverage and signal strength).
• The vehicle is located in the U.S. or Canada or in a territory in which 911 is the emergency number. WARNING: Unless 911 Assist™ is previously configured to ON prior to a crash, 911 Assist™ will not dial for help during an
emergency, which could delay response time, increasing the risk of serious injury or death after a crash.
The 911 Assist™ feature is initially set to OFF. To access the setting:
1. Press to enter PHONE MENU.
2. Scroll repeatedly until 911 ASSIST appears in the radio display.
3. Press OK to confirm and enter the 911 ASSIST menu.
4. Press or to toggle between ON/OFF.
5. Press OK when the desired option appears in the radio display. SET ON or SET OFF will appear in the radio display as a confirmation.
For more information, please visit www.SyncMyRide.com.
Note: Before enabling (setting to ON), review the 911 Assist™ Privacy Notice.