Wow major fail by new dealership.
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I know, and that's a fail. A bad dealer doesn't affect Ford's quality. There is no excuse what happened to your vehicle though. They'd be getting an earful and more form me. You'll be covered for sure.
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#10
be sure you CC the service adviser, and the service manager in your email to Ford to keep the dealership in the loop, and see how they (as a group of everyone) will resolve this issue.
Don't be rude, but be firm on your expectations/demands. Trust me I work at a Land Rover dealership, and if you're easy to work with we are much more likely to go out of our way to resolve an issue.
Don't be rude, but be firm on your expectations/demands. Trust me I work at a Land Rover dealership, and if you're easy to work with we are much more likely to go out of our way to resolve an issue.
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BTW, it is in-bred not bread. We are talking about a disgusting practice that causes genealogical defects, not a food issue.
#13
First I did not leave the window down, second I never said it was Ford's fault. If you read a previous thread of mine you will see I have been dealing with Ford directly to get these issue's resolved because of previous issues with a dealership, this is the new dealership Ford sent me to directly. Ford wants to hear the good and the bad when it comes to there dealerships and in my case I have yet to have a good experience yet. My truck has been in the shop many many many times for the same issues and they have yet to be resolved and this is just add insult to injury.
Last edited by DjG; 02-02-2011 at 08:38 PM.
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