More issues with the truck.
#47
I think you will be fine. The quality of our trucks is great, I believe this to be an isolated incident that will eventually be rectified by Ford. I'm just currently unhappy with the situation and the handling of it, but again I believe and hope Ford will go out of their way to make sure I'm happy.
#49
#50
#51
Updates:
7-11-11: Dealership called and said recieved an email saying the part is shipping, but dont hold your breath it could be longer.
7-12-11: Ford called said part shipped, but no confirmation or tracking. I asked that the truck be replaced with a new one because its been over 30 days as per Michigan lemon law. They told me they will start the paper work but they cant say 100% Ford will replace it and I should recieve a call with an update by 7-15-11.
7-15-11: 40 days with no truck, Ford never called today. I placed 2 calls into the lady dealing with my case and left a voicemail with no responce. Monday morning I will be calling in again and if this issue is not resolved I will be contacting an attorny.
7-11-11: Dealership called and said recieved an email saying the part is shipping, but dont hold your breath it could be longer.
7-12-11: Ford called said part shipped, but no confirmation or tracking. I asked that the truck be replaced with a new one because its been over 30 days as per Michigan lemon law. They told me they will start the paper work but they cant say 100% Ford will replace it and I should recieve a call with an update by 7-15-11.
7-15-11: 40 days with no truck, Ford never called today. I placed 2 calls into the lady dealing with my case and left a voicemail with no responce. Monday morning I will be calling in again and if this issue is not resolved I will be contacting an attorny.
#52
#53
#54
#55
I would want to make sure the dealer is not stalling on your request for a new truck/lemon law because he is waiting for the part to come in and hopes that you just take it back after it is "fixed." Have you talked to an attorney?
Last edited by Rambo; 07-19-2011 at 02:10 PM.
#56
Im dealing with corporate directly. So the dealership isn't stalling at all. I have contacted an attorney and have him standing by if Ford doesn't step up and do what's right, but I'm hopeful they will.
#58