Crappy Air Conditioning-Has Anyone Thought About A Class Action Suit?
#16
08-22-2014, 04:58 PM
Ford Customer Service Team
Nick,
That sounds like a plan, but Britteny stopped responding. If a customer is not pleased, you just have to stop responing and all is great.
I just herd back from Therese's moronic supervisor. About six hours after the call back deadline and after I posted her failure to call on another forum.
She says that I should take my truck to the dealer so that they can try to duplicate the issue. She was even one dealer behind the times. Has common sense totally left North America? It has already been to three different dealers.
I said that I wanted to speak with her supervisor at Fords. She said that she did not have a supervisor at Fords. After batting that back and forth for a few minutes, she said that she is empowered by Fords to deal with their customers. In other words, I was dealing with a call centre, not part of Ford, who can talk nice to customers and dealers, but who are otherwise useless. I made it clear that I had already gone her route, but she was not smart enough to grasp that. If she could read, she should have known that. I gave her my final two words and hung up. The call was being recorded, so hopefully Fords gets to play it back so that they can see what their customers have to deal with.
Nick, do you actually work in Michigan like your heading suggests?
Green Gem
That sounds like a plan, but Britteny stopped responding. If a customer is not pleased, you just have to stop responing and all is great.
I just herd back from Therese's moronic supervisor. About six hours after the call back deadline and after I posted her failure to call on another forum.
She says that I should take my truck to the dealer so that they can try to duplicate the issue. She was even one dealer behind the times. Has common sense totally left North America? It has already been to three different dealers.
I said that I wanted to speak with her supervisor at Fords. She said that she did not have a supervisor at Fords. After batting that back and forth for a few minutes, she said that she is empowered by Fords to deal with their customers. In other words, I was dealing with a call centre, not part of Ford, who can talk nice to customers and dealers, but who are otherwise useless. I made it clear that I had already gone her route, but she was not smart enough to grasp that. If she could read, she should have known that. I gave her my final two words and hung up. The call was being recorded, so hopefully Fords gets to play it back so that they can see what their customers have to deal with.
Nick, do you actually work in Michigan like your heading suggests?
Green Gem
Half of our team is located in Michigan and the other half is in Florida. I'm one of the lucky ones that get to experience the endless summer of Florida.
Please continue working with Brittany on this moving forward, as she's your best point of contact.Nick
#17
08-22-2014, 08:08 PM
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Hey Green Gem,
Half of our team is located in Michigan and the other half is in Florida. I'm one of the lucky ones that get to experience the endless summer of Florida. Please continue working with Brittany on this moving forward, as she's your best point of contact.
Nick
Half of our team is located in Michigan and the other half is in Florida. I'm one of the lucky ones that get to experience the endless summer of Florida.
Please continue working with Brittany on this moving forward, as she's your best point of contact.Nick
It is impossible to continue working with someone when they stop responding.
Where is Brittany located?
Green Gem
#18
08-22-2014, 10:11 PM
Mine is sub pat as well. Just barely "cool " enough to be comfortable. Just enough to not sweat. It feels 10x better at 80 than it does at 100. This isn't my first vehicle or my first summer in Texas, but this is by far the most disappointing AC I've owned.
Need to stick a thermo in it and check the refrigerant levels....
Need to stick a thermo in it and check the refrigerant levels....
#20
08-23-2014, 12:41 AM
#21
08-23-2014, 01:39 AM
#22
08-23-2014, 07:42 AM
#23
08-23-2014, 07:57 AM
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Mine is sub pat as well. Just barely "cool " enough to be comfortable. Just enough to not sweat. It feels 10x better at 80 than it does at 100. This isn't my first vehicle or my first summer in Texas, but this is by far the most disappointing AC I've owned.
Need to stick a thermo in it and check the refrigerant levels....
Need to stick a thermo in it and check the refrigerant levels....
Take Care
Green Gem
#24
08-23-2014, 08:01 AM
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I'm sorry to here that. I'm certain that the Presidents/CEOs of Ford Canada and Ford USA would not put up with this problem in their vehicles. It is time to challenge this issue beyond the dealerships.
Take Care
Green Gem
#25
08-23-2014, 08:03 AM
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I'm glad that yours works well. Do you know what your vent temperatures are?
There are 2011's with this issue too.
Take Care
Green Gem
#26
08-23-2014, 08:06 AM
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#27
08-23-2014, 07:39 PM
Started parked in the hot sunny driveway, drove 5 min, parked under a shade tree
Max AC on
Fan speed on 4
waited 30 minutes (outside of lowes)
Started under shade tree, drove 5 min back home
Max AC on
Fan speed 3
My 2000 Camry DD (sold) would freeze your *** out on start ups
My 2003 F150 with electric fans will get down to 40 in 100* heat
Max AC on
Fan speed on 4
waited 30 minutes (outside of lowes)
Started under shade tree, drove 5 min back home
Max AC on
Fan speed 3
My 2000 Camry DD (sold) would freeze your *** out on start ups
My 2003 F150 with electric fans will get down to 40 in 100* heat
#28
08-23-2014, 08:11 PM
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Okay, here are some vent temperatures from yesterday morning. It was a cloudy/overcast day that did not even require the use of A/C, but I tried it anyway. It fit right in with what I have been telling Ford about it doing a good job on days that it is not needed.
I did time the up and down cycles today and each way, they were between 6 and 7 seconds.
The first reading was taken after giving the A/C time to reach its low level. The outside temperature was 68F.
The low reading was 40.7 and the upper reading was 43.3. These readings were taken at highway speeds with the A/C on recirculate.
The second reading was taken about 2.5 hours later after giving the A/C time to reach its low level. The outside temperature was now 72F.
The low reading was 40.6 and the upper reading was 44.0. These readings were taken at highway speeds with the A/C set to max.
Take Care
Green Gem
I did time the up and down cycles today and each way, they were between 6 and 7 seconds.
The first reading was taken after giving the A/C time to reach its low level. The outside temperature was 68F.
The low reading was 40.7 and the upper reading was 43.3. These readings were taken at highway speeds with the A/C on recirculate.
The second reading was taken about 2.5 hours later after giving the A/C time to reach its low level. The outside temperature was now 72F.
The low reading was 40.6 and the upper reading was 44.0. These readings were taken at highway speeds with the A/C set to max.
Take Care
Green Gem
#29
08-23-2014, 08:21 PM
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Started parked in the hot sunny driveway, drove 5 min, parked under a shade tree
Max AC on
Fan speed on 4
waited 30 minutes (outside of lowes)
Started under shade tree, drove 5 min back home
Max AC on
Fan speed 3
My 2000 Camry DD (sold) would freeze your *** out on start ups
My 2003 F150 with electric fans will get down to 40 in 100* heat
Max AC on
Fan speed on 4
waited 30 minutes (outside of lowes)
Started under shade tree, drove 5 min back home
Max AC on
Fan speed 3
My 2000 Camry DD (sold) would freeze your *** out on start ups
My 2003 F150 with electric fans will get down to 40 in 100* heat
Thanks for posting your vent temperatures. I would consider those to be sub-par as well.
With outside temperatures of 97 and 100 degrees F, it must take at least 30 minutes to get your truck to a tolerable inside temperature with your best vent temperature. Like my truck, the A/C is of no value for short trips.
Hopefully this post will help to get Ford's attention so that we can get our trucks repaired.
Take Care
Green Gem
#30
08-24-2014, 10:47 AM
Senior Member