2015 - 2020 F-150

Paint warranty

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  #1  
Old 07-26-2016 | 09:49 PM
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Paint warranty

Bought a new 2015 F-150 in Feburary 2016. I recently noticed pink and blue spots from 1/32 to 1/8" in size on the truck. The finish is white. Two of these spots were covered by white touch-up paint. Keep in mind I bought this truck new... The spots are under the clearcoat finish. Can anyone direct me to what the warranty is on the F-150 paint job? I have tried claying, waxing, buffing, etc and I am 110% certain it is actually under the clearcoat. Not rail dust, that is no longer an issue since I have found Iron-X to remove it.

Thanks guys,
M125X
 

Last edited by M125X; 07-26-2016 at 09:51 PM.
  #2  
Old 07-27-2016 | 06:18 PM
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Good luck getting the dealer to fix a couple of spots after owning and driving the truck for 5-6 months.
 
  #3  
Old 07-27-2016 | 06:32 PM
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Take it back to the dealer. They probably will deny the claim but you will have documentation of the issue with the dealer and make sure to get paperwork on the event. Here's the deal, Ford has campaigns occasionally where they have had issues with the paint supplied to them. They will very quietly offer repaints to those that have complained but, these are very limited. Sometimes the claim time schedule is 30 days only that they will honor the repaint. Otherwise, yer outa luck.
 
  #4  
Old 07-28-2016 | 09:12 AM
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Wonder if it's got anything to do with the finishing process used on aluminum vs steel?
 
  #5  
Old 08-01-2016 | 08:19 AM
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Originally Posted by tbear853
Wonder if it's got anything to do with the finishing process used on aluminum vs steel?
Ford has used aluminum hoods and trunks for a long long time and the paint was not an issue.
 
  #6  
Old 08-01-2016 | 09:06 AM
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This is one of those "good news / bad news" issues. The good news is that if the spots are indeed underneath the clear coat, Ford will have a tough time denying your warranty claim. That would be because the defect occurred within their factory and finishing process. The fact that somebody touched the areas up in an attempt to hide the defects is actually a moot point because they may try to blame that on you anyway. But since the defects are underneath the clear coat ...

The bad news is that the "fix" will generally be to repaint the affected panel(s). Why is that bad news? Because the paint applied at the factory is applied in a much more controlled process and environment than any body shop. In fact I have never, ever seen a body shop that even has the capability to apply a finish that meets all of the factory specifications for color match, gloss, thickness, corrosion resistance, etc. At best, all they will be able to do is somewhat match the appearance.

I know how much that kind of defect would bother me, but you have to ask yourself an important question here: Is "fixing" the defect going to cause more harm than good? You may end up trading a fairly hard to notice couple of spots for a whole panel (or panels) that no longer match the rest of the truck. And when you go to sell it, the first question somebody's going to ask is if it was hit or not.
 
  #7  
Old 08-02-2016 | 06:43 AM
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Originally Posted by Paul888
Ford has used aluminum hoods and trunks for a long long time and the paint was not an issue.
They been painting cars & trucks a long time, most often without issue .... but here is this thread now .... paint issues from the factory?

Now that you mention it .... seems there are a lot of folks with Mustangs that have some hood issues.
Ours is not one of them .... yet.
 
  #8  
Old 08-02-2016 | 06:58 AM
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From: The Shenandoah Valley
Originally Posted by 2stroked
This is one of those "good news / bad news" issues. ... etc ... Is "fixing" the defect going to cause more harm than good? You may end up trading a fairly hard to notice couple of spots for a whole panel (or panels) that no longer match the rest of the truck. And when you go to sell it, the first question somebody's going to ask is if it was hit or not.
How I've always approached the issue, be it minor hail damage or a scuff or dying clear coat or whatever. In the late '80s we had a '85 T-bird that was under a car cover in a hail storm. My truck, a Subaru, and a police car were not under cover. The T-bird ended up with a few very minor hail dents .... Ins co. looked at it, wrote a check to repair all and total repaint ... I left car alone and we drove it up until we sold it in 2009 and people often commented on how good the paint looked, it had good shine.
 
  #9  
Old 08-02-2016 | 10:02 AM
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i found a spot on my bedside and took it to the dealer within 2 weeks of picking it up. they looked at it and determined it was something touched up at the time of delivery and not a defect in the paint. they agreed to fix it but it would not be warranty, I had it put in writing that they would fix it whether a month from now or a year from now. still debating on whether to have them prob have to blend the whole bedside for a spot smaller than a bug splat...
 
  #10  
Old 08-02-2016 | 11:06 AM
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From: DFW
Originally Posted by 2stroked
This is one of those "good news / bad news" issues. The good news is that if the spots are indeed underneath the clear coat, Ford will have a tough time denying your warranty claim. That would be because the defect occurred within their factory and finishing process. The fact that somebody touched the areas up in an attempt to hide the defects is actually a moot point because they may try to blame that on you anyway. But since the defects are underneath the clear coat ...

The bad news is that the "fix" will generally be to repaint the affected panel(s). Why is that bad news? Because the paint applied at the factory is applied in a much more controlled process and environment than any body shop. In fact I have never, ever seen a body shop that even has the capability to apply a finish that meets all of the factory specifications for color match, gloss, thickness, corrosion resistance, etc. At best, all they will be able to do is somewhat match the appearance.

I know how much that kind of defect would bother me, but you have to ask yourself an important question here: Is "fixing" the defect going to cause more harm than good? You may end up trading a fairly hard to notice couple of spots for a whole panel (or panels) that no longer match the rest of the truck. And when you go to sell it, the first question somebody's going to ask is if it was hit or not.
I have a few minor blemishes on my 2003 and my 2014 from the factory. But I didn't pursue either claim for that reason
 



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