Howdy,
I want my truck repainted under warranty. It is a 99 and its black. On my hood, on my roof, and on one side, i have those little spider web cracks. There are at least 8-10 on my hood and about the same on my roof. There are about 4 on other parts of my truck. I want it repainted. Will warranty cover this? I am so mad, this truck has the worst paint i have ever seen in my entire life. If i don't get it painted under warranty, ford will lose a lifetime customer. Any opionons, suggestions, previous deals, anything?

thanks
Travis

 

it should be covered under warranty. that is strange for it's paint to be doing that.

 

Ford & the dealer worked together to repaint my entire truck a couple of years ago (1990 f150) due to peeling paint. Just do a little checking to find a service mgr who is willing to work with/for you and chances are the Ford area rep will help you all the way.

 

my dad had a 90 f150 as well then haned to me when i was 16 and now i had to have a 00. well anyways he had the paint redone after about 4 years ford covered it all just call around to dealers and see what they can do for you good luck

 

Thanks guys for your help. I know there are others with these spiderweb cracks. It is almost as if underneath the clearcoat is where the cracking is. The funny thing is tho that it is extremely smooth on top! So there is this spiderweb deal that looks terrible and as if acid was poured over it, but it is as smooth as a baby's butt. By the way, i have done everything to get rid of these. But after examining it with a magnifying glass, it appears as if the paint has cracked underneath the clearcoat. Weird stuff. Does anyone think i'll be able to get the entire truck repainted, or just the affected areas. And if they do repaint the truck, can i decide which color? Haha, wishful thinking. I am 17 and my dad has the title to the truck. Will this be a problem? My warranty expires in december so i at least want it documented now that i am having the problem. I have the 3 year/36K mile warranty. This does include paint. So, any suggestions as to go about this? Should I walk in upset, deppresed, courteus. anxious,mad, PO'd, smooth, calm, uncaring? I am a master of BSing people, i just need a platform here. I am assuming they will deny it at the dealership level, that I am prepared for. I am hoping a cool manager will help me out with my problem. Thanks guys. By the way, anyone else out there with these cracks?

Travis

 

You will probably have a fight on your hands. Be prepared to call in the Ford zone rep and Ford customer service (not that they're any help)

More than liekly, it will go back and forth but ultimately they should repaint it. It sounds like a flaw during the paint process at the factory.

Technically they wont paint the whole truck, only those areas affected, however a case of beer to the body shop guys usually gets the whole truck painted at no cost.

 

My wife's '98 Contour has the same problem. Hundreds of little 1/4-inch long cracks, which look like they're under the clear coat. They only seem to be on the horizontal surfaces (hood, roof, trunk) and we've only noticed them in the past couple of months. So far, haven't noticed anything with my SCrew, but then again, it's only 2 months old.

 

being 17, and your dad having the title i would get the ball rolling on the process and then let your dad give them the business. not saying that a 17 year old cant do it(im19 now) but people take adults more series than young people. i actually wrote a paper on that subject to make an A in compII this semester. good luck and would like to know how it turned out

 

Is this only happening on black?

 

Muahahaahaa. They tried to mess with my mind! Jesus. I went in today and they told me it was bird doodoo. Or tree sap. Hmmmm.... Well if the paint was cracked, but it had a smooth as hell surface.......... I don't get it! He straight up and told me it was the clear coat. What a bunch of bull butter! He is going to take pics tomorrow and he is gonna send it into ford. If Ford agrees to pay, I will have a new hood, roof and right fender. All black. If I can tell the colors are different, the entire truck will then be painted yellow. Also, I am trying to get them to paint a Ram Air Hood. He wasn't sure they could do that, but I am POSITIVE they can do that. And as for them not taking a 17 year old literally, you were right, they didn't at first, and then I shot them so much crap about quality being job #1. He even had the ***** to tell me that if i could tell the hood had been repainted, they were'nt going to paint the rest of the truck! Jeez they are messing with the wrong man. I have the Zone rep, service manager phone #'s, should I get anyone else? Thanks for your help through this sticky situation.

Laters
Travis

 

its your call on if you want it all painted or not, so you become a seeing eye dog and say you see a difference in the old and new. my gf had her bumper of her car repainted and it did not match as well(old paint in sun for 5 years and then out of the body shop) well to make a long story short the guy that caused it in the first place had to pay for the whole car to be fixed

 

Was it built in KC?

If so, go tell the service manager you are aware that the plant did some incorrect repairs of the paint.

The tryed to reshoot with a regular gun OEM material, instead of refinish and then attempted to bake it with heat lamps.(can't do that, OEM requires a real bake of almost 300F to cure the paint, while refinish is air cure and all the small amount of heat of a regular booth or lamps does is aid in removing the solvents)

That happened, and if your truck was assembled in KC, it is one of these.

Ford knows about it and will repair, the problem is the regional rep may not be up to date on paint issues, so have them call the paint specialist at FCSD in AllenPark and get the real information.

Tell them this and then stick to your guns, but only if a KC build.

They will strip and repaint your vehicle, but only the affected areas.

Honest, I work with this sort of concerns of Ford everyday.

Ketch

 

IS there a way I can get ford to repaint my wifes 94 Thunderbird? Its got the same problem. I think it only happens on black vehicles. I went to see what it would cost to get it painted and they want 3 grand. The guy told me it was a problem with ford paint. The black was put on too thick or something. So they seem to be aware of the problem but are they fixing it for everyone who brings there vehicle in? It would be nice.

Black Dawg

 

My dealer is repainting my truck right now. I have a 1999 f150, black in color that came out of the KC plant. The truck has about 52.000 miles on it and does not have an extended warranty. Here is what I did to get Ford to work with me............

1) I started with the body shop manager at the dealership where I bought the truck. He looked at the paint and I had him agree (verbally tell me) that he felt the cracked paint was a factory defect. I had him write an estimate right then to repair the damage. The estimate was $2600 to completely strip the entire truck to the metal and start over.

2) The body shop manager then talked to the Ford field rep about the situation. The Ford field rep of course turned down my claim. Reason: I was the second owner so they did not know what the original owner had done to it - he could have repainted it for all they knew.

3) I then talked to the salesguy that I bought the truck from. He was able to get me the name and phone number of the original owner. I talked to the previous owner and had him verify that nothing had been done to the original paint.

4) I then called the customer relationship manager at the dealership where the truck was purchased. He also turned my claim down saying that the Ford field rep had said the truck had been repainted and that the truck was out of warranty anyway. I let him know that I had talked to the original owner and that the original owner was prepared to sign a statement in front of a notary public that the truck had not been touched.

5) The customer relationship manager then said "let me call the field rep and see where his thoughts are on this" I also found it the right time to now mention what is called Ford "goodwill" money. This is money that Ford allows dealers to use for situations like this, but no one is going to tell you about it, you need to bring it up. Call it "goodwill" money and they will respond to that. This starts to show them that you have done your research and know what you are talking about.

6) The customer reationship manager called me back and said that the best they could do was the following (while letting me know that technically they did not have to do anything - making it seem like they were doing me a favor):

the estimate was $2600 to have the truck repainted. the dealership would kick in 10% ($260) bringing the total down to $2340. There was a maximum of $1500 in Ford "goodwill" money available - bringing the total I would have to pay down to $840. I let the customer relationship manager know that I needed to talk to my "lawyer" first before accepting anything. (there of course was no lawyer involved)

It is also important to note that I had decided before starting this whole process that if I had to pay up to $500, i was willing to do that. I was at this point at $840 so I only had $340 more to go.

7) The next day I called the customer service manager back and let him know that my "lawyer" did not find the offer acceptable - in fact my "lawyer" did not think that I should have to pay anything. I told him that even though my "lawyer" would not agree with me, I was willing to pay $340 instead of $840 just to be done with the whole deal.

8) The customer service manager countered with the following offer:
$2600 estimate minus $1500 Ford "goodwill" money equals $900. the dealership would then split the $900 with me, making my portion of the whole deal $450. ($50 less than I would have paid).

9) I accepted this offer on the grounds that the dealer would provide me with a loaner car for the 2 weeks needed to repaint the truck, put it in writing, sign it and fax it to me so that I could review it with my "lawyer". As a final kicker I also got them to throw in a free undercoat and paint protection. I had a signed offer agreement on my fax within 5 minutes.

The whole process took 4 days, 5 phone calls and a total of maybe 45 minutes on the phone. It went much smoother than I had anticipated. My feeling is that if had continued to push, I would have likely ended up getting it all done for free, but I could tell that going any further was going to start taking up more time than I had to give.

The key is to do a little research on the internet, check out a few sites dealing with Ford paint problems as well as read what others on this site and others have done to get results (or lack of results). Above all, do not take "no" for an answer. Ford is famous for stonewalling, be persistant and firm (but rational) and you should get results.

If you have any questions email me at nealioh@yahoo.com. I am here to help others like myself get the satisfaction that they are looking for. Good luck to all.

 

I have a black f150, and I have a couple of those spider web cracks, plus this weird hazy bubbly stuff right around one of my windshield squirters. anyways, where can I find out where my truck was made. I just made an attempt in the dark to find it in the door jamb without luck. anyone know?