Troyer= not good!!
#16
08-27-2007 | 02:43 PM
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Joined: Jan 2006
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From: Vienna, Georgia
Originally Posted by Stealth
OK, there are two sides to every story though. We've read one.
#17
08-27-2007 | 02:45 PM
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Joined: Nov 2005
Posts: 17,118
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From: Burleson, Texas
Originally Posted by scott1981
I do hope we get to see both sides of this. As mentioned not too many negative post about Troyer so our ears perk up when something like this is posted
#18
08-27-2007 | 02:49 PM
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From: Vienna, Georgia
Originally Posted by Stealth
As long as I've been here I have only seen a few negative Troyer threads and he always comes in and fixes things.
#19
08-27-2007 | 02:51 PM
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Joined: Nov 2005
Posts: 17,118
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From: Burleson, Texas
Originally Posted by chester8420
Yup. Aside from his friendly nature, he is a businessman, and putting out fires gives him a good name. That's why I suggest that you call him. He'll help you out.
#20
08-27-2007 | 02:58 PM
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Joined: Feb 2004
Posts: 10,390
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Tech Support:
To see what your exact status is on your tuning order, please give us a call - forgive me while I remind everyone that as you will see in bold red print at the top of the screen every time anyone makes a post here, it is actually against the rules of F-150 Online to go over anything that is of a nature that is between vendor & customer - so things like Tech Support, Order Status, etc must be discussed privately between vendor & customer, off the boards here, & thanks in advance for your understanding on that.
IMHO - this is a tech support issue - an issue with your tuning.
Also - just an observation - the docs that ship with the tunes/hardware very explicitly specifies the need to datalog, the rationale behind it, along with a 'how-to' in exhaustive detail. It's not 'BS'. You don't make changes to a tune without data - complete, accurate data. That's been their stated policy.
Makes one wonder about an underlying motive here - or if the OP read all the documentation.
As for the other points concerning cycle time,duration, etc - calling MT directly is still the best approach - and helps stay within the guidelines of this forum.
Just sayin' ...
bubba
Originally Posted by Superchips_Distributor
To see what your exact status is on your tuning order, please give us a call - forgive me while I remind everyone that as you will see in bold red print at the top of the screen every time anyone makes a post here, it is actually against the rules of F-150 Online to go over anything that is of a nature that is between vendor & customer - so things like Tech Support, Order Status, etc must be discussed privately between vendor & customer, off the boards here, & thanks in advance for your understanding on that.
Also - just an observation - the docs that ship with the tunes/hardware very explicitly specifies the need to datalog, the rationale behind it, along with a 'how-to' in exhaustive detail. It's not 'BS'. You don't make changes to a tune without data - complete, accurate data. That's been their stated policy.
Makes one wonder about an underlying motive here - or if the OP read all the documentation.
As for the other points concerning cycle time,duration, etc - calling MT directly is still the best approach - and helps stay within the guidelines of this forum.
Just sayin' ...
bubba
#24
08-27-2007 | 05:23 PM
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Joined: Sep 2006
Posts: 2,103
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From: Houston
Originally Posted by Zaairman
I'd be pissed if I had to wait 3 months for tunes and they didn't work right, even after giving them the information they requested... 
#25
08-27-2007 | 05:59 PM
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Joined: Feb 2007
Posts: 1,627
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From: South Carolina
I hope it gets fixed!!!None of us do know the other side of the story on this matter so no conclusions can be drawn!!!I agree that he should discuss it with Mike himself.If he is telling the truth and this really did happen i would be pissed too after how long the tunes take.This is not what i wanted to read the week my tunes are supposed to come
I am sure Mike will be chiming in as soon as he hears about this post
I am sure Mike will be chiming in as soon as he hears about this post
#26
08-27-2007 | 06:36 PM
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Joined: Oct 2005
Posts: 541
Likes: 1
From: Odenton MD
Originally Posted by bermbasher
going to try to keep this short simple & to the point! to begin with there customer service Sucks, i have a new f150 and ordered there airforce1 3.5 and SCT tuner thinking for some improvement over stock. that was on April 16, is it better? think again! the truck has absolutely NO bottom end until 3200RPM. called to see what they could do to maby tweak the tune like BRENSPEED did with my 06 mustang and thats where the B.S. i.m.o. started. nope no tweaking here! "you have to datalog it". alright no prob, send datalog garbage to them, hear nothing for a week, call to see how its going and get the "oh yeah i got the fax but i need more". 
your going to have to dyno it so we know whats up. well after finding someplace with a dyno POWERLABS.BIZ over an hour away i had it dynoed. COST=$200. faxed to troyer and yep you guessed it..... called a week later and "we need more info", data logged again drove up to powerlabs got everything i could and faxed again! give them two weeks and call... they say they received the fax but the numbers on the datalog sheet are in an old format!thats the format they sent me! and they say they have to figure it out! that was two weeks ago, so after 5 MONTHS and all but $1000 dollars here i sit with a truck that runs like s%&t
with no clue on getting a new tune or not a. seems to me they are after the dollar and not the support. so i'll be sending it back next week if i dont get something i can use and talk to brent at BRENSPEED
i guess. you people can do your so called flaming against me but this is just my experience with troyer and there support!
#30
08-27-2007 | 08:59 PM
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Joined: Jul 2004
Posts: 1,430
Likes: 2
From: Northern California
Originally Posted by ScrewedUPF150
Well I think Troyer is the victim of his own success. When you have business all over the place then you can't always get things done when people want.
I would agree with you... It seems that over the years Troyer has gotten too big. From my understanding, Mike is still the sole person that does the tunes. That being the case (and I've said it many times before), Mike's customer service is not all that it's cracked up to be. I've experienced his (lack of) customer service myself. I know it wasn't done on purpose, but he's just got too much going on. But when you do finally get to talk to him, he'll talk your ear off (in a good way)... I think he just needs to train someone else to help out with writing some of the tunes; possible have someone else do the tunes for the 100% stock vehicles, and leave the modified trucks for Mike to tune...