Originally Posted by SuckerPunch

i know im going to get Gryphon. i cant wait to order it. i feel like a little kid inside.. hahah

Originally Posted by Groovy Chick

No worries. Billy and I have a very thick skin. It takes a lot to get to us.

Just to comment on the sentence I highlighted above... I can't speak for Justin or Mike, but I can tell you that PHP doesn't play that game. From time to time, we've received e-mails from people waiting for tunes or something that stick in comments like, "Maybe I should post on the forums... blah, blah, blah..." It doesn't make us work any faster, and we always let them know that they're entitled to post about anything they'd like on the forums.

Recently, we had a customer (who was having a problem with one of his custom tunes) send a rude e-mail telling us that he was looking at another tuner and that if he liked it better, he was going to ask us for a refund. We stopped that nonsense right there. Though Bill had done already written an updated calibration for him, we pulled it off the server and refunded him the cost of the tune (which we didn't even have to do) in a heartbeat.

So please know that comments like the one you made above aren't going to have the desired effect on Bill and me. We can't work any harder than we already are, and we can't strive any harder to make out customers happier. We can only do our best and hope that it's good enough.

Like I said in the other post, everyone is entitled to post about anything they please; it's just a matter of it being the right thing to do or not, and that decision is left up to the individual.

Thank you for your post, 700hauler. No hard feelings.

Originally Posted by Groovy Chick

5- There is a longer-than-we'd-like wait time for custom tunes because we have so many customers. It makes our life crazy, but it's a wonderful thing to have to "suffer" through! We must be doing something right since we're not sitting around twiddling our thumbs!

6- Having to wait for custom tunes for seven months is ludicrous. Obviously, something is going on with this customer. If he reads this, please get in touch with us.

7- Please know that we are genuinely sorry about the time that customers have had to wait for their tunes. Some members on here can attest to the fact that I've suggested that they buy from Justin or Mike if the wait is going to be an issue. I've never been one to convince a customer to buy something just to make a sale. Life is too short to be -- and make others -- unhappy.

If you've read this far, I thank you. If you'll notice the time, I think it's about 2:30AM or so. THIS is the quiet time during the day that I'm using to answer posts, PMs, and e-mails. Bill lay down at midnight and told me to get him up around 4AM so he can work. Please don't ever think that we aren't working our butts off to take care of our customers.

As for bashing, this wasn't too bad -- and was deserved. It would just be a nicer place if people would THINK before they hit the <ENTER> button sometimes. If you're upset with a person -- or a company in this case -- shouldn't you deal with them personally? We talk to about 25-50 people every day and answer a ton of e-mails and posts, so although it may be difficult, it's certainly not impossible to get ahold of us. I'm talking about the morally right thing to do now -- not your right to post anything you want on a forum, which I do believe everyone on here technically has a right to do. You're dealing with someone's livelihood -- whether it be PHP, VMP, Troyer, Edge, or anyone else. Give it some thought next time.

Blessings,
Corey

Originally Posted by thankschub

I received my custom tunes today and had a problem downloading them from PHP. I called PHP and Corey immediately put Bill on to troubleshoot. It turned out to be a Vista security deal that Bill identified and held my hand to work around.The download then continued smoothly and quickly. I just returned from a quick test run on 87 Performance and I am very pleased. I had been running the Edge tow tune and,man,what an improvement. An apparent bonus appears to be a sizable improvement in mileage around my hilly neighborhood. Thanks Corey and Bill.

Originally Posted by 700hauler

Corey I think that comment I made was either not stated very well or is being taken out of context. There was no "desired affect." What I meant by it was not that posting on the forum will make u guys work any harder or better, as I believe that u guys really do strive to make every customer happy. It was meant to say that the fact that consumers have the right to voice their opinions on service and quality that keeps companies striving to do their best. Companies, such as yours, don't want people out there to be unhappy with what you do or the product you sell, so you guys strive to give your best service and quality because, as you know, if people aren't happy with what they get they WILL spread the word. Thats all I meant by that comment

Im a firm believer in "If you aren't happy with our service, tell us. If you are happy with it, tell a friend!" I try to follow that if I as a consumer have issues.
I agree that any issues must be taken up with you guys before anything else gets put out there. I guess I didnt see this thread put out there as a "PHP sucks, I didnt get my tunes" type of thread. I just saw someone who was having issues getting their tunes and getting in contact and wanted to find out whether or not anyone else had the same issues. But that may just be my take on it.

Originally Posted by Groovy Chick

700hauler, like I said before... no worries. But thank you for trying to clarify things; it's very likely that I did take your words out of context. It's hard on the forums, sometimes, to get the message across exactly as you'd like it to be taken.

Originally Posted by jlstang351

Its worth the wait..PROMISE