As many of you already know, for the last couple of months, we've been holding onto upgrades for a couple of weeks so that Bill can write and load the custom tunes before shipping them back out.

Now before anyone waiting on custom files starts getting upset, let me explain our reasoning...

While processing some upgrades, I noticed that most upgrade customers only get one tune -- sometimes two. During the upgrade process, Bill already has the programmer opened up and hooked up to his computer to do the firmware upgrade. I realized that it was actually impractical and wasting time to upgrade the hardware and firmware, send the unit back to the customer, and then put them in the custom tuning queue. Aside from Bill having to address each upgrade customer twice, I was also having to do twice the paperwork because we only charged for the upgrade first. Then we'd charge for the tunes when they were completed.

So it actually saves us both time if Bill does the custom tune while he has the unit on his desk since he's already got his head wrapped around what that customer needs based on if it's a 97-03 or an 04-08 and HAS THE ORDER ON HIS DESK. This, of course, means he has more time to work on Gryphon custom tunes for customers who are waiting.

We hope that nobody thinks that they're being treated unfairly. We really do give a lot of thought about the decisions we make and always attempt to give every single customer the same consideration as everyone else. <insert Snow White smiley here -- the fairest one of all... >

 

thanks for the info...

 

Regardless of what the order is, if its an Edge upgrade, buying a gryphon, gryphon custom tunes, Phoenix, or all the other stuff you offer, shouldn't everything be done in the order in which the order is received.