i just got off the phone with Corey. they answered first call, talked me thru a few issues i was having (i am an idiot BTW) and then processes my order. i guess i was just lucky??? great people to talk to, will not go anywhere else for tunes...

 

I for one will be ordering a tuner from PHP in the near future (like, when i get my income tax return). I have been a member on this board for several years, and even joined the forum at PHP to get even more background information ahead of time. I have a friend who started his own company out of his garage, building performance suspension parts for Camaros, Vette's, Mustangs and the like. Within 3 years he outgrew his garage and one man operation, recruited his wife and brother and father to work. It was a 24/7 non-stop job. I fully understand what Corey and Bill face every day. His company was attacked on message boards as well buy a handful of unsatisfied customers who thought a better course of action was to take their problems to the boards versus direct contact. Corey, if i was closer, i would volunteer a few hours a week answering phones, emails, or taking out the trash.. hang in there, darlin'. It will get better.. He never gives us more than we can handle...

 

I've been to PHP for a live tune, so I can tell you first hand Bill & Corey will do everything possible for their customers. I've even volunteered to be an intern, but like Corey says, most everyone who calls, wants to talk to Bill, so that takes away from his time to work on tunes.

My advice is just to be patient and do not call during the week they say NO PHONE CALLS. They do that so they can catch up with orders, your patience will be rewarded with awesome tunes.

 

I have php tunes on my 05 and my powerstroke.I hope the op feels like a real *** after he came on here accussing and found out that they have a family death that they had to attend to.If you would have read there bulliten then you would have known.And custom tunes took 4-6 weeks for me I believe but they didn't have family issues to deal with either.They are busy and it takes time.

 

Well regardless, I hope that both the Op and PHP can come to a agreement that leave them both happy.


Before I bought my gryphon, I knew very well, not to expect anything for a month or so ( tunes ), and with the goings on, I am perfectly fine with waiting until the end of this month.

I realize that you have already paid quite a lot ( I my self pay right at $470 ) but I would be willing to assure you that they are not going to screw you, I can tell just by the way Cory acted on the phone.

I personally think you should just calm down, and get one of them on the phone, be nice, tell them you are sorry for acting like that and go from there.

Cory and Bill,

May what ever God you believe in bless you, and I hope thing start to get much better for you, hang in there and don't worry about me, the canned tunes are such a massive improvement over stock that I will be fine for a bit longer, I can only dream of the improvements the custom tunes will make.

I have already showed everyone at work the dash mount and told them how much I like it, not counting all my friends, myspace and facebook.

 

Ah, MGDfan - I think you MAY have misunderstood what tbowman053 said. I don't think he was casting any blame on anyone.

And to everyone - The OP has been issued a full refund. He was unaware of the problems that PHP was having, which is what prompted his post. Let's just cut everyone some slack and get on with our lives.

- Jack

 

Roger that Jack. My bad. :o

To tbowman053 - my sincere apologies. Patience is a virtue. PHP rocks - they WILL take care of you.

I'll remove that post.

- on me
MGD

 

Since almost every thread about PHP is how long the wait is, and how they run a buisness that is so buisy that they literally cannot answer the phone during the work week, why is it that ya'll down there can't hire someone to answer phones, process orders and handle custome service?

Serioulsy not trying to be malicious, when I can afford it, I'm going to buy a PHP tuner for my truck, just wondering.

 

Copy that, MGD, and thanks. We appreciate your attitude. Now, if everyone could just operate in this mode, we'd probably have a perfect world!

- Jack

 

well i emailed them at 1:50 pm today about a custom tune i thought i heard from somewhere that they can custom tune sct tuners so i emailed them and asked if they could well at 2:52 corey emailed me back saying ( yes, we do but at the moment there is probably a 6-8 week turnaround. if the wait is too long, i believe justin at vmp has a much shorter wait time :o) if the wait doesnt scare you too much, we'd be happy to help you!)
so a hour and 2 minute wait is not bad

 

This is a fair question, and I'm going to take a stab at answering it. Corey will probably correct me if I'm wrong.

The reason a "telephone person" won't work is:There's probably even more reasons why your suggestion won't work well, but maybe you can get a bit of the picture from this.

- Jack

 

excellent point-comes a time when a company must adjust to work load or that work load will disappear,i never though my buisiness would have grown in 6 years as it did, if i didn't add the employees or the vehicles, those customers would have went elsewhere...

 

jack -in regards to # 3-in my field, i eat,sleep.dream,live it-if i didn't take the time to educate my employees with my know how-i'd be screwed, the more they know-the more beneficial it is to me , there's a very fine line in the buisiness world with customer supply and demand, one day it can all go sour,i work everyday to make my company better-my mind is never at rest...

 

OP. i called and talked to bill today for a good 20 minutes as he reset/updated my gryphon. customers like me are probably the reason his tunes take awhile. I will admit , i was one of the guys slamming PHP when all i had was an edge and i didn't deal with them. after talking with them 4 times about this tuner and then actually having them hook me up, i fully understand why those that defend them, choose to do so. my $0,02




openclass,

your HVAC-R company is nothing like PHP. you can get guys that have been trained from a variety of places. i AM NOT saying being a HVAC-R tech is easy, just saying the talent pool is much much deeper. PHP has to pic from super-chips/edge/banks etc.. you get my point?

side note--i have read every post you have wrote in this thread and see your a thriving company. Congrats to you for sure.

 

getting guys from the talent pool does not meet my employee expectations-

including knowledge-they must be:

passionate about their work
eager to learn
a team player
held accountable for their actions
responsible
loyal
reliable
able to listen to customer's wants and needs -and address them
these are just a few-i remind them daily-w/o the customer-i'm not needed, if i'm not needed- neither are employees-trust me, I reward my employees handsomely,knock on wood-ZERO TURNOVER.