keeping me happy is one thing. and i doubt that i will be moving any time soon so i will not have a need to use them. however i may be in the position to give them referrals. and not working right now i am definetly in the position to search out every forum and discussion group on the internet to post my story and how i was treated. see i have already started here. so the best thing they can do is make it right. that is to fix my truck and give me a ride for the time that it takes. i am willing to forget that the repaired areas will fade differently than the none painted surfaces.

they did this cause they hired stupid workers or its a matter of you get what you pay for. maybe if they gave them another buck an hour thinking might be brought to work with them.

so in the long run they will lose. how many lost jobs in this economy does it take to hurt. its not like houses are selling and people are moving

 

Im not playing any game, having owned my own business for around 10 years now, I understand what customer service is. You go the extra mile and you make the customer happy, then instead of him coming on here talking about how bad they are he might have made a thread talking about what a great company they are. Then instead of loosing potential customers they very well could make a few. When times are bad like they are now customer service is everything because the little money people have they will want to spend it with a company they know will make things right. I know that if he post the name of the company I will avoid them if I need to move, and a good recommendation from a member here well definitely make me at least check a company out and put them at the top of the list.

 

i hammered on them a little and said that i hoped to get this done without spending money on an attorney and today an adjuster called who said she is getting the paperwork together. i am still pissed that they did the damage to the paint on the truck but what is done is done. now if they let me take it to the shop i got an estimate from and pay for a loaner i will let it go. they give me a hard time or dont give me a loaner thier in for some bad mouthing on line. posting their name here will be just the begining.

dont even remember if i said that they smashed the back power slider enroute. when the pickup rolled off and i saw that i started calling and got an auto glass company over within a few hours. they paid for that immediately.

i agree completely about customer service. companies screw up. thats a given. the difference is how it is handled that seperates them from each other.

 

i just contacted the moving company and they say they should deliver the rest of my household goods on sunday the 25th. thats only 3 weeks from the delivery of the main load. this happened cause they miss estimated the amount of goods and size of the truck. i have still not gotten the ok to get my truck fixed or have they gotten an adjuster out to look at it. and this was a company that got hi ratings on a couple internet sites.

 

well here it is a month after they delivered my truck and i found out that it was damaged in transit. i got an estimate from ford for 3700.00 and a private body shop for 3200.00. the moving company sent the issue to their insurance company who sent it to another company who contracted with an independent appraisal ccompany who came out last week and wrote it at 2800.00. now i wait for them all to get together on what is going to be done. a whole month. i wrote to the moving company highlighting how and why they screwed up and the are now saying that they will waive the deductible and give me 475.00 towards a rental. so far i have not let on what company it is. hopefully they come thru without me having to waste the money on an attorney. i dont think they could drag their feet any more than they are.