Interesting story
#1
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I received a phone call from my wife on Thursday evening, she was driving our 2001 Supercrew and it was making a terrible grinding noise and pulling to the right when braking. I told her to drive home slowly. She was about a mile away. As she pulled into the driveway I saw that the right front brake was locked up, the moment she stopped the tire went flat.
What I found was the lower caliper bracket bolt was missing. The bracket pivoted up when she applied the brake and wore a groove thru the wheel. When the tire was taken off the wheel cracked in half.
I have never had any work done to the brakes or suspension. When I took the wheel to my Ford dealer I was told sorry your 3 year warranty is up. Nevermind that I only have 22,000 miles on the truck and that this is the third new vehicle I bought from in the last three years. I have a call into Ford hopefully they will help me out.
What I found was the lower caliper bracket bolt was missing. The bracket pivoted up when she applied the brake and wore a groove thru the wheel. When the tire was taken off the wheel cracked in half.
I have never had any work done to the brakes or suspension. When I took the wheel to my Ford dealer I was told sorry your 3 year warranty is up. Nevermind that I only have 22,000 miles on the truck and that this is the third new vehicle I bought from in the last three years. I have a call into Ford hopefully they will help me out.
#2
Don't forget to put the safety issue to them.. Sounds like you had a defective part and even though you might have been out of offical warranty I would think that since it is a serious safety issure you might put the pressure on for that reason. I would think Ford would be very sensitive about tires blowing out and causing an accident given there recent history. If the groved wheel gave out at speed ( especally a front) that could have been a real problem.
#3
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#6
Join Date: Oct 2002
Location: St. Louis (Out in the woods)
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Dealers have a certain amount of discretion in "out of warranty adjustments".
If you have dealt with a particular salesman repeatedly, enlist his or her assistance. When a repeat customer's business is on the line, they know who needs to be called to get things done that are more in your favor.
Steve
If you have dealt with a particular salesman repeatedly, enlist his or her assistance. When a repeat customer's business is on the line, they know who needs to be called to get things done that are more in your favor.
Steve